About
Contact
- Age:
- Degree: Master
- Location: West-Bekaa, Lebanon
- Phone: +961-76331299
- Email: contact@rawadmaroun.com
Dedicated IT professional with a Master's degree in Computer Science and 2 years of experience in the industry. Currently serving as an IT Coordinator at Difco Group, I am adept at leveraging my technical expertise to streamline operations and enhance organizational efficiency. My hands-on experience encompasses Network and System Administration, Microsoft 365 Admin Center, Cisco Call Manager, and Technical Support.
My passion for staying current with industry trends and emerging technologies empowers me to anticipate challenges and proactively implement strategies that align with business objectives. In pursuit of my career aspirations, I am eager to explore avenues that allow me to leverage my education, experience, and enthusiasm for technology to drive innovation and achieve lasting impact.
Resume
Experience
IT Coordinator
October 2022 - October 2023
Difco group, Beirut
- Managed network infrastructure, including Cisco routers, switches, and firewalls
- Managed Wifi Access points and Wlans using Cisco wireless controller
- Managed Cisco phones using Cisco Unified Communications Manager
- Managed users mailboxes using Microsoft 365 admin center and Exchange Online
- Installed, configured, and maintained Windows Server environments, including Active Directory, DNS, DHCP
- Created custom SharePoint lists and designed and implemented Power Automateworkflows to automate repetitive tasks
- Installed, configured, and troubleshooted software and hardware, including printers, scanners, and other peripherals
- Maintained inventory of hardware and software, ensuring compliance with licensingrequirements
- Maintained and configured DVRs/NVRs and created detailed report of all CCTV cameras to easily identify and solve errors
IT Intern
June 2022 - October 2022
Difco group, Beirut
- Supported the IT manager, configured and maintained various hardware and software, and performed regular back-ups
- Installed and maintained various printer models and made them shareable on local network
- Installed computer software and hardware systems components for employees
- Configured and customized zammad and OSticket open-source helpdesk systems
- Documented computer related assets
IT Support Intern
November 2021 - March 2022
Cashpluslb, Chtaura
- Used web-based ticketing systems to track and deliver support services
- Provided PC and mobile support to resolve client issues
Full Stack Web Developer Intern
June 2021 - September 2021
Salem group, Beirut
- Assisted in creating website layouts by using standard HTML/CSS practices
- Worked on back-end servers, using scripting language (PHP), and MySQL
- Integrated user-interfaces elements developed by other developers
- Used Postman to test REST APIs
- Used Github to keep track of the changes made on the project
Education
MS in Computer Science
2018 - 2021
Lebanese International University
GPA: 3.96
BS in Computer Science
2015 - 2018
American University of Science andTechnology
GPA: 3.7
Skills
Certifications
CCNA Routing and Switching: Introduction to Network
CCNA Routing and Switching: Routing and Switching Essentials
AUST's Entrepreneurship and Innovation Educational Initiative
Contact
Email:
contact@rawadmaroun.com