About
Contact
- Age:
- Degree: MS in Computer Science
- Location: Lebanon, Beirut
- Phone: +961-76331299
- Email: contact@rawadmaroun.com
Experienced Senior IT Officer with over 4 years of expertise in network security, Microsoft 365 administration, and insurance management systems. Proven expertise in automating workflows, managingbackup and disaster recovery, and maintaining endpoint protection. Skilled at streamlining IT operations,enforcing security policies, and supporting business objectives in the insurance industry. Fluent in Arabic,English, and French, with a commitment to delivering reliable, secure, and efficient IT services.
Resume
Experience
IT Coordinator
October 2022 - October 2023
Difco group, Beirut
- Managed network infrastructure, including Cisco routers, switches, and firewalls
- Managed Wifi Access points and Wlans using Cisco wireless controller
- Managed Cisco phones using Cisco Unified Communications Manager
- Managed users mailboxes using Microsoft 365 admin center and Exchange Online
- Installed, configured, and maintained Windows Server environments, including Active Directory, DNS, DHCP
- Created custom SharePoint lists and designed and implemented Power Automateworkflows to automate repetitive tasks
- Installed, configured, and troubleshooted software and hardware, including printers, scanners, and other peripherals
- Maintained inventory of hardware and software, ensuring compliance with licensingrequirements
- Maintained and configured DVRs/NVRs and created detailed report of all CCTV cameras to easily identify and solve errors
IT Intern
June 2022 - October 2022
Difco group, Beirut
- Supported the IT manager, configured and maintained various hardware and software, and performed regular back-ups
- Installed and maintained various printer models and made them shareable on local network
- Installed computer software and hardware systems components for employees
- Configured and customized zammad and OSticket open-source helpdesk systems
- Documented computer related assets
IT Support Intern
November 2021 - March 2022
Cashpluslb, Chtaura
- Used web-based ticketing systems to track and deliver support services
- Provided PC and mobile support to resolve client issues
Full Stack Web Developer Intern
June 2021 - September 2021
Salem group, Beirut
- Assisted in creating website layouts by using standard HTML/CSS practices
- Worked on back-end servers, using scripting language (PHP), and MySQL
- Integrated user-interfaces elements developed by other developers
- Used Postman to test REST APIs
- Used Github to keep track of the changes made on the project
Education
MS in Computer Science
2018 - 2021
Lebanese International University
GPA: 3.96
BS in Computer Science
2015 - 2018
American University of Science andTechnology
GPA: 3.7
Skills
Network Administration | System Administration
Windows Server | Active Directory
Software Installation | IT Hardware Support
Cisco Call Manager | Cisco Meraki
Microsoft Administration | Microsoft Exchange
Sharepoint | Power Automate
Programming languages | SQL
Vmware | CrowdStrike Falcon
Contact
Email:
contact@rawadmaroun.com